Frequently Asked Questions

Our Server Security: Our server engineers take security very seriously. At all times we keep the server up to date with the latest security patches and software. We subscribe to many services which automatically notify us if there are ANY security problems, no matter how small.

A: lthough it will be much easier and quicker for you to order using our online ordering system24 hours a day, you can also call or fax your order in! You may call your order in at: 1-281-320-8223 or you may fax your order in to: 1-281-251-5504.

A: Credit Or Debit Cards: We accept Visa, Mastercard, American Express and Discover. Check Or Money Order By Mail: You can also send in a check or money order by mail and we will ship your order when your payment arrives here.

A: This is the most popular payment method by far. We accept Visa, Mastercard, American Express and Discover. If your bank or debit card has a Visa, Mastercard, American Express or Discover symbol on the front, we can accept it just like a normal credit card!
Be sure that the billing name and address that you give matches what your credit card company has on file. This is most likely the address that your credit card bill goes to. If it does not match, it may cause delays to your order or may cause your order to be declined.
With a credit card payment, you will notice the charge on your bill or statement within 2 business days.
If Your Credit Card Is Declined: If your credit card is declined, you will get an immediate message after clicking the Order Submit button. We do not know the reason why a card is declined. Contact your credit card company or bank for information or try carefully submitting the information again.

A: Send the order form along with your payment (cash, check, or money order in US dollars) to the address below:

We will ship your order out the day we receive your payment and send you a shipping confirmation by e-mail! Of course, we can not guarantee how long it will take for your payment to get to us.

A: All prices on our site are shown in US dollars. All foreign payments should be made in this currency. If you order by credit card, the credit card company will automatically convert your currency to US dollars and pay the appropriate amount.

A: One of our most important goals with ctdlabs.com has been to make it a 100% secure place to do business. In all of our years of business, we have not even had ONE security problem. No stolen credit cards, no leaked transactions... nothing.
Our Server Security: Our server engineers take security very seriously. At all times we keep the server up to date with the latest security patches and software. We subscribe to many services which automatically notify us if there are ANY security problems, no matter how small.

A: No! We hate spam more than you do and we would never do that to our awesome customers. At most we would send out an e-mail to interested customers once every 4 or 5 months when something really special is happening on our site. That would be the absolute max. So far in our history, we have only done this once.
Some of our competitors will continue to e-mail you daily, weekly or monthly with advertisements that you do not want. Once you order from them, they pretty much "own" your e-mail address. Some may even sell your e-mail address to other companies so they can also spam you. We will NEVER sell or give out your private information no matter what! That is our promise to you.

A: We care about our visitors! That is why we NEVER sell any information to anybody... ever. Unlike most companies online, we will not give your personal information to other companies so they can call you or send bulk mail and e-mail to you. You can feel safe giving us your information. Below is more information:
CTDLabs.com has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: CTDLabs.com.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders to our customers. The customer's contact information is used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services.

A: Priority 2-3 Days: This is the US Postal Service Priority Mail option. This service is not guaranteed, but we have found it be VERY reliable. At least 95% of shipments arrive in 2 - 3 days with MANY coming in 2 days. They even deliver on Saturdays! With other shipping companies, they may say 3 days delivery time, but that almost never counts Saturdays, so the delivery time is usually much longer. There is basic delivery confirmation and tracking on most Priority packages. The USPS can deliver to APO/FPO addresses, PO Boxes and many places that other carriers can not reach.

A: Don't be fooled by other sites that LOOK like they have great prices or shipping fees, only to find out that their overall price is much higher than us! Sometimes a site will give you "free shipping" but then charge you a handling fee or charge you a higher price for the product. Other sites will give you a low price for the product, but then charge you an outrageous shipping or handling fee. We do not play games with our customers!
USPS Priority 2-3 Days: This shipment method only takes 2 - 3 days in most cases and that even counts Saturdays! The rates for the USPS Priority Mail will be a 5.99 flat rate and free for any order over 75 dollars. To find out what the fee will be for your order, simply click ORDER next to the products you want to put them in your shopping basket. On that first shopping basket page it will show you the full shipping rates. We don't hide the rates on the last checkout page!

A: We strive to always ship your order out within 24 hours, usually much quicker. If you order before 12.00 p.m. Central Time, your order will most likely ship the SAME day! Our customers are constantly shocked by how fast we ship orders out. We understand that you want your products as fast as humanly possible. You will get an e-mail from us when your order ships.

A: Yes! We will send you an e-mail as soon as your order ships. It will give you important information like the date of shipment and any available tracking information. If your order cannot ship for some reason, you will be notified within 24 hours.

A: With USPS Priority Mail, you will not receive a tracking number by e-mail, but you will have a basic delivery confirmation and tracking number in case there is a problem. With Priority Mail, your order should be delivered within 2 - 3 days.

A: Yes, we can ship to APO/FPO military addresses with no problem! We have shipped tens of thousands of orders to military addresses and many more every day. The shipping fees are the same as if you are shipping to the USA... not higher.
Use the following format for filling out the address form:

You do not need to enter in the actual city, state or country of where you are located. Enter APO or FPO for the city and AP or AE for the state.
You will be surprised at how fast your shipment arrives! Of course, it may take longer 2 - 3 days if you are outside of the country, but it will still be there very quickly.

A: Our number one goal is to make sure you receive your package in as little time as possible! To do this, we make sure to ship your order out SUPER quick. We will e-mail you a shipping confirmation when your order ships.
If everything is in stock and you order before 12:00 p.m. Central Time, we will ship your order out THE SAME DAY! If your order after this time, we will ship your order out the next morning.
If your order is on backorder, we will ship your order the day that your items come in. Don't worry, backorders are rare! If we do have a backorder, it is usually for only a few days at the most.

A: Yes, that is no problem! Just select the overnight shipping method on your shopping cart.

A: We have worked hard to find the best possible international shipping methods! Our goal has always been to make it easy for people outside of the USA to order from us. We get many e-mails from customers who appreciate our fast and reliable international shipping.
International Postal Service (7 - 14 Days): This service is very popular for our smaller, lighter packages. These shipments are delivered by your local post office and will take about 7 to 14 days to arrive. This method is also reliable. If you prefer to have your package delivered by your local mail service, this is the option for you. Tracking numbers are NOT available to customers for most packages that are shipped with this shipping method. Delays are rare but will depend on the customs agency and rules in your country.

A: Yes! We have many checks in place to be as sure as we can that an order is not fraud. We will check your billing address, your IP address, your credit card information and much more. If you do place a fraudulent order, we will prosecute and contact the authorities in your area. Don't even think about submitting a fraudulent order. We do this to protect our good customers!

A: Unfortunately, due to circumstances outside of our control, some international orders get stopped by the customs agency in your country. First of all, please read our full disclaimer:

DISCLAIMER: We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside the United States. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.

The laws are different in every country, they change often, and we cannot keep up with them all. The responsibility is yours to check with your country's Customs office to see if your country allows the shipment of products you ordered (or wish to order) to your country.

We will do our part and follow the exact directions in your order. We will ship the products that you pick to the address that you provide. We will give you the best service and ship it very quick at the rates that we have agreed to on our site. If for whatever reason the package is seized by Customs Officials, we will not issue you a refund unless all products are returned to us in their original condition. Most orders make it through customs fine; however, most orders that are stopped are returned to us. Also, if the package is returned to us by Customs Officials, you are still responsible for any shipping charges. You pay actual shipping charges based on the weight of the package.

By ordering from our site you are stating that you agree to the above paragraphs. Don't worry though, we rarely have problems with international shipments and almost all products are legal in almost all countries.

If your package is stopped by the customs agency in your country, you may or may not receive a notice from them. If the products are indeed illegal in your country, they will most likely return the package to us. If they do, there may be a return shipping fee. Once the package is received back by us, we will contact you by e-mail and refund you for the products, minus the shipping fees. You can also use this credit towards different products or have the package shipped again. We will help you out!

If the package is not sent back to us or if it is destroyed, we will not be able to refund any part of the purchase price. We followed your directions and those directions caused the product to be seized. We apologize for the inconvenience and we hope you will give us a try again with different products.

We hope you can understand the reasons that we can not refund you for seized products. Our goal is to make every customer happy! We do exactly as the customer tell us to do, like any good company should. Unfortunately, sometimes doing what you want us to do can cause problems if you are not sure of what the laws are in your country.

A: USPS Priority Mail (USA): We will have a basic delivery confirmation and tracking number in case there is a problem. This number can tell us when the order shipped and when the order is delivered, and sometimes it shows us where the package is in transit. It will also tell us if there was a problem with delivery. With Priority Mail, your order should be delivered within 2 - 3 days in most cases.

A: If your credit card is declined, our shopping cart will let you know immediately. Once you click submit, the authorization is sent to Authorize.Net, one of the world's largest and most secure real-time credit card processors. If it is approved, you will get an order number and a receipt. If it is declined, you will get a message letting you know so you can try again or contact your credit card company.

Your credit card may be denied for one or more of the following reasons:

Over Your Spending Limit

Wrong Card Number Entered

Name On Card Not Correct

Billing Address Does Not Match What Your Credit Card Company Has On File

Internet Charges Are Not Authorized For Your Credit Card Account

Your New Credit Card Has Not Been Activated

Blocked For Possible Fraud

Other: Call Your Bank. They Will Have A Record Of The Decline And The Reason

We do not know the reason for the decline since the credit card company does not tell us. At least 60% of the declines are caused by customers entering in the wrong expiration date or name on card! Try the order again on our site if you know the card is good.

The information sent to us will be sent to the credit card reporting agency as we are lawfully required to do so just in case this was a fraudulent transaction. This is for your safety and nothing will happen if this was just a normal decline. We do prosecute fraud EVERY time.

A: Yes! We understand how your circumstances may change or you may change your mind. As long as you return the item(s) within 30 days, unopened, and still in saleable condition, we can give you a full refund for the product(s) or exchange them for something different. Of course, we can not refund your shipping or return shipping fees.

Include your name, order number, phone number, the reason you are returning the item, and then let us know if you would like a refund (minus shipping) or an exchange. We will take care of this for you within 24 hours of the time it arrives back to us, and we will e-mail you to let you know that we received it. Of course, we can not be responsible for the amount of time that it takes for the item to be delivered back to us, or if the item is lost or broken during shipment to us.